Terms and conditions
1. Introduction
Welcome to Octopus Gifts. By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our website.
2. Products and Services
- Product Range: We offer a diverse selection of premium, sustainable, and practical promotional products. Our catalog includes eco-friendly stationery, reusable drinkware, organic cotton apparel, and biodegradable tech accessories, all sourced from reputable suppliers in the USA and Europe.
- Premium Products: Our premium products are characterized by superior quality, durability, and innovative design. We ensure that each item meets high standards for performance and sustainability.
3. Customization
- Custom Products: We provide extensive customization options, including imprinting logos, customizing colors, and designing bespoke packaging. Approval of design proofs is required before production begins. Any additional changes post-approval may incur extra charges.
- Design Assistance: Our design team is available to assist with custom design ideas and recommendations. Initial consultations are free, but additional design services may be subject to fees.
4. Ordering and Payment
- Order Placement: Orders can be placed through our website or by contacting our sales team. Payment is required before production begins.
- Cancellation and Refunds: Once an order is confirmed and payment is processed, it cannot be canceled or refunded. We recommend reviewing all details and approving the design proof carefully.
- Payment Terms: Payment is required at the time of order placement. We accept various payment methods including credit cards and bank transfers.
5. Returns and Exchanges
- Policy: Due to the custom nature of our products, all sales are final once the print proof has been approved. We do not accept returns or exchanges for customized items unless they arrive damaged or defective.
- Defective Products: If you receive a defective or incorrect item, contact us within 7 days of receipt for resolution.
6. Shipping and Delivery
- Shipping Costs: Shipping costs are calculated based on the delivery location and order size. These will be included in your invoice.
- Delivery Times: Delivery times vary based on product type and customization. Contact our customer service team for specific estimates.
7. Quality Assurance
- Product Testing: We conduct thorough inspections and testing at every stage of manufacturing. Our suppliers are vetted to ensure compliance with international quality standards and environmental regulations.
8. Intellectual Property
- Content Ownership: All content on our website, including text, images, and logos, is the property of Octopus Gifts or its licensors. Unauthorized use is prohibited.
9. Limitation of Liability
- Disclaimer: Products are provided on an "as is" basis. We do not warrant that products will meet your requirements or be free from errors.
- Liability Limitation: To the fullest extent permitted by law, Octopus Gifts shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products.
10. Sustainable Sourcing
- Material Selection: We prioritize materials that minimize environmental impact, including organic cotton, recycled plastics, and bamboo.
- Responsible Sourcing: We work with suppliers in Europe and the USA who adhere to stringent sustainability and quality standards.
11. Governing Law
These terms are governed by the laws of the State of Florida and the United States. Any disputes will be resolved in the courts located in Florida.
12. Changes to Terms
We reserve the right to update these terms and conditions at any time. Changes will be posted on our website, and your continued use constitutes acceptance of the revised terms.
13. Contact Us
For questions or further assistance, please contact us at:
Octopus Gifts
1521 Alton Rd Suite 599
Miami Beach, Florida 33139
Email: hello@octopusgifts.com
